HighPai collects only the information reasonably needed to provide and protect the service. Available features may change, but new data uses will be reflected in this policy before they become part of normal operation.
Who controls your information
The business identified in the Business details panel is responsible for personal information processed through the HighPai website, customer account, checkout, Laundry order flow and related support channels.
This policy applies to customers, account holders, contact-form users and people whose information is included in an order or delivery instruction.
Information we collect
The information collected depends on the feature you use. You may browse public content without creating an account, while Laundry orders require an authenticated customer account.
- Account details such as name, Bangladesh mobile number, optional email, account status and authentication records.
- Saved addresses, default-address selection, delivery instructions and service-location information.
- Product, Laundry and checkout details including items, quantities, schedules, totals, payment method and fulfilment status.
- Invoice, support, feedback and post-delivery rating information.
- Operational records such as the responsible service point, partner, driver, staff member and payment-collection audit.
- Device, session, security and necessary cookie information used to keep the service reliable.
Driver and location information
Live driver location is used only after the driver grants location-sharing permission for an active route. It supports delivery coordination and a customer or administrator tracking view.
HighPai is designed to keep the latest operational location rather than an unnecessary historical trail. Tracking stops and the latest point is cleared automatically after the delivery is completed or tracking is otherwise ended.
Why we use information
- Create and secure customer accounts and remember customer-selected addresses.
- Accept, price, route, fulfil and support product and Laundry orders.
- Coordinate service points, partners, staff and drivers and document operational handovers.
- Generate invoices, record payment status and provide customer documents.
- Prevent abuse, investigate errors and maintain the security and availability of HighPai.
- Respond to support, privacy and partnership requests and improve the service from verified feedback.
- Meet accounting, consumer-protection and other applicable legal obligations.
Payments and financial information
HighPai currently records the payment method, amount, status and the authorized person who collected a post-delivery payment. The current service does not require HighPai to store full payment-card credentials.
If online payment gateways are introduced, the checkout will identify the provider and HighPai will use provider-hosted or tokenized processing wherever practical.
How long information is kept
Account and active-order information is kept while the account or service relationship is active. Order, invoice, settlement and audit records may be kept longer where needed for accounting, consumer claims, fraud prevention or other legal obligations.
Support requests and technical logs are kept only for a proportionate period based on their operational, security or legal relevance. Location sharing ends automatically as described above.
Security and access control
HighPai uses role-based access, protected sessions, server-side authorization, validation and ownership checks to limit access to customer, order, address, invoice, rating and location data.
No online service can guarantee absolute security. Customers should protect their login method, avoid sharing verification details and contact HighPai if they suspect unauthorized access.
Your choices and requests
Subject to applicable law, you may ask HighPai to explain, correct or delete personal information, restrict or object to certain uses, or close your account. Some records may need to be retained for legal or operational reasons.
You can manage saved addresses and the default address in the customer profile, withdraw driver location permission on the driver device, and reopen cookie choices from the footer. Use the Contact page for any privacy request.
Policy changes
This policy may be updated when HighPai introduces a material feature, provider or legal requirement. The current version and update date will remain available on this page.
Where a change materially affects how existing personal information is used, HighPai will provide an additional notice or request a new choice when required.