These terms do not remove or reduce any mandatory consumer right available under applicable law. If a term conflicts with a mandatory right, that right prevails.
Service provider and acceptance
HighPai is operated by the business shown in the Service provider panel. These terms apply when you use a HighPai account, buy products, place a Laundry order, request delivery or use another customer feature.
By submitting an order, you confirm that the order details are accurate and that you accept the terms applicable at that time. Browsing alone does not create a purchase obligation.
Customer accounts
A valid Bangladesh mobile number is used for customer identification and authentication. Email is optional unless a specific document or communication requires it.
Laundry ordering requires a customer account so that addresses, handovers, status changes and customer documents can be protected. Product checkout may be available to guests. You are responsible for keeping your login method secure and for promptly reporting suspected misuse.
Products, Laundry items and availability
HighPai aims to show accurate descriptions, prices, pack sizes, Laundry services and availability. Images can be illustrative, and natural or supplier-specific products may vary without changing their essential nature.
An item, service window or capacity shown on the website may become unavailable before confirmation. HighPai will not knowingly substitute a materially different product or service without customer approval where approval is reasonably possible.
Order confirmation
An order request is created when you submit the relevant checkout or Laundry form. The order becomes accepted when HighPai confirms it or begins fulfilment, unless the confirmation clearly states that an additional check is required.
HighPai may decline or cancel an order that cannot be fulfilled, contains an obvious pricing or availability error, falls outside a service area, cannot be safely handled or appears fraudulent. Any collected amount for the cancelled part will be handled using the available payment method and applicable law.
Prices and payment
The currency, item price, service fee, delivery fee, discount and total are displayed before submission. The customer should review the summary before placing the order.
Available payment methods are controlled in Admin settings. Until an online gateway is enabled, payment may be collected through the displayed manual or post-delivery method. HighPai records the payment status and the authorized person who collected it.
Addresses, pickup and delivery
You must provide a complete, accessible address and a reachable contact number. Account holders can select a saved address or confirm a new address, which may be saved to the profile.
Time windows are operational estimates unless expressly guaranteed. Traffic, weather, access, capacity and safety may affect arrival. The customer should ensure reasonable access and that an authorized person can hand over or receive the order.
Laundry-specific conditions
The customer should select the correct garment and service, disclose known stains, damage, delicate materials or special care requirements, and check pockets before collection.
HighPai and the assigned Laundry provider will use reasonable professional care. Results may depend on fabric, prior treatment, age, colourfastness and the nature of a stain. Any concern should be reported promptly with the order number and supporting details so it can be inspected fairly.
Changes, cancellation, returns and refunds
Contact HighPai as soon as possible to change or cancel an order. A change may be unavailable after picking, processing, partner assignment, driver dispatch or another irreversible fulfilment step.
Product return, replacement, Laundry remedy or refund eligibility depends on the item, service status, condition, evidence, hygiene and safety considerations, and mandatory consumer law. HighPai will explain the available resolution after reviewing the request.
Responsible use
- Provide accurate account, address, order and delivery information.
- Do not misuse verification, tracking, rating, refund or support functions.
- Do not upload unlawful, harmful or misleading content or attempt unauthorized access.
- Treat drivers, staff, partners and support personnel respectfully and provide a safe handover environment.
- Do not use HighPai for resale, automation or commercial extraction without written permission.
Partners and third-party services
HighPai may assign an order to an approved Laundry partner, service point or driver. HighPai remains the customer-facing coordination point unless the order clearly identifies a different contracting arrangement.
Maps, messaging, payment or other external services may have their own terms. HighPai will identify a material provider where its rules directly affect the customer transaction.
Invoices, messages and ratings
Order confirmations, invoices, payment records and service updates may be provided through the customer account, downloadable links, email, SMS or another configured channel.
Post-delivery ratings must relate to the customer’s own completed order. HighPai may reject abusive, fraudulent, unrelated or unlawful content while preserving genuine service feedback.
Service responsibility
HighPai is responsible for providing the service with reasonable care and for remedies required by applicable law. Nothing in these terms excludes responsibility that cannot legally be excluded.
To the extent permitted by law, HighPai is not responsible for loss caused by inaccurate customer instructions, unsafe access, prohibited use, events outside reasonable operational control or a customer’s failure to take reasonable steps after receiving a warning.
Privacy
The Privacy Policy explains how HighPai uses account, address, order, payment-audit, location, support and device information. It forms an important part of the customer relationship.
Do not include passwords, verification codes or unnecessary sensitive information in order notes or support messages.
Applicable law and concerns
These terms are governed by the applicable laws of Bangladesh. Start by contacting HighPai so the order record and practical resolution can be reviewed promptly.
Nothing prevents a customer from using a consumer-protection complaint or remedy available under applicable law. Official consumer laws and Digital Commerce guidance are published by Bangladesh’s Directorate of National Consumer Rights Protection.
Directorate of National Consumer Rights Protection — laws and guidanceChanges to these terms
HighPai may update these terms for new features, operating models or legal requirements. The version shown when an order is submitted governs that order unless a mandatory rule requires otherwise.
Material changes affecting an existing account relationship will be communicated in a proportionate way before they take effect.